Frequently asked questions
What is the return policy?
You have 14 days to return your order after delivery, as per EU law.
To qualify, items must be unused, in original packaging, and returned within 14 days of notifying us at info@monet.eu. Return shipping is at your expense unless the item is faulty.
Refunds are issued within 14 business days after inspection.
Items marked Final Sale, custom products, or worn items cannot be returned.
How long does shipping take?
Orders placed before 23:00 CET are prepared the same day, including weekends.
Estimated delivery times:
– Belgium & Netherlands: 2–3 business days
– EU countries: 3–7 business days
– International: 7–10 business days
You’ll receive tracking details by email once your order ships.
Please note: delivery times may vary due to carriers, customs, or peak periods.
How much does shipping cost?
Shipping is included in the price — no hidden fees at checkout.
Can I track my order?
Yes — you’ll receive a tracking link by email as soon as your order has been shipped.
Please allow up to 24 hours for tracking updates to appear.
If you haven’t received your tracking info, check your spam folder or contact us at info@monet.eu.
Is it safe to shop on your website?
Yes — our website uses secure SSL encryption to protect your personal and payment information at all times.
We support trusted payment methods including those shown below:
🧾 American Express, Apple Pay, Bancontact, Mastercard, Maestro, UnionPay, and Visa.
All payments are processed securely through certified providers.
If you have questions, feel free to contact us at info@monet.eu.
What materials are your sunglasses made of?
MØNÉT sunglasses are crafted from high-quality, durable materials chosen for both comfort and longevity.
We use premium acetate, stainless steel, and lightweight metal alloys — combined with impact-resistant lenses that offer full UV protection.
Only the best, because you deserve nothing less.
Do MØNÉT sunglasses offer UV protection?
Yes — all MØNÉT sunglasses offer 100% UV protection.
Our lenses block both UVA and UVB rays to protect your eyes without compromising on style.
